Identakey General FAQ

1. What is the IdentaKey™?
2. How does the IdentaKey™ work?
3. What information goes on the IdentaKey™?
4. Is the Identakey just for families?
5. How secure is the IdentaKey™ and Is the information that is saved onto the IdentaKey™ safe/protected?
6. Is my family's/client's personal information stored anywhere but securely on the IdentaKey™?
7. Is the information safe when you backup your IdentaKey™ file onto a computer's hard drive?
8. Do I need to update my Identakey?
9. What if I lose my Identakey?
10. What is the storage capacity of my Identakey?
11. What are the system requirements for Identakey?
12. What makes the IdentaKey™ different from how I keep my important information now?
13. Does the IdentaKey™ have a guarantee?
14. Why Does all of the information I input into the allergy and medical conditions fields does not appear on the ID Card and Key Chain reports?
15. How many people can I store on a single IdentaKey™?
16. Is it critical to scan and save fingerprint cards to my IdentaKey™?
17. Where should I store child/family member/client fingerprint cards?
18. What if I lose the IdentaKey™ and order a replacement? Can I restore my previously saved .bak file to the new usb drive?
19. Why do I need to have four different pictures of each family member/client?
20. Where is the USB port on my computer?

Identakey Technical FAQs

1) Can I change my IdentaKey's™ username and password?
2) What do you do if you forget your username and password?
3) Do I need to reboot my computer after I put my IdentaKey™ in the USB drive the first time?
4) How do I add Family, Friend, Client Contact Information?
5) How do I manually start my IdentaKey™?
6) I have Windows XP/2000 and the Auto Play window did not open after the little green arrow appeared in the tool tray. What do I do?
7) Is the backup file (.bak) password protected or only the usb device?
8) When I backup my IdentaKey TM can the IdentaKey TM backup file be viewed?
9) What kind of picture files can I save to the IdentaKey TM USB drive?
10) When I try to use my IdentaKey TM I get the following error message: 'The connection was refused when attempting to contact 127.0.0.1:8001'
11) When trying to start the IdentaKey TM I receive an error message
12) Why can I not view reports downloaded to my computer from the IdentaKey TM?
13) Why doesn't anything happen when I insert my IdentaKey™ in the USB port?
14) Will the IdentaKey™ work on a MAC computer?
15) Does the IdentaKey™ run on Windows 98 or Windows Me?
 
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